The Singapore Arrival Card is free for all travellers. Submit it only through the ICA e-Service portal at eservices.ica.gov.sg or the MyICA app. Fake websites charge fees of £30 to £80. Watch for non-.gov.sg domains, never pay processing fees, and report scams to Action Fraud.
By UK travel security writers. Last fact-checked: 15 September 2026. This guide is independent and not affiliated with ICA or the Singapore government.
Transparency: This article is published by an independent travel information portal. We do not sell Singapore Arrival Card submissions and earn no commission from the government links in this guide.
Submit only through eservices.ica.gov.sg. The Singapore Arrival Card is free, but fake sites charge UK travellers up to £80. To avoid Singapore Arrival Card fee scams, use the ICA e-service portal exclusively. Imposter sites charge between £30 and £80 for a service that costs £0. This guide explains how to identify fraudulent portals, submit for free, and recover money through Section 75, bank chargeback, and Action Fraud.
Is the Singapore Arrival Card Free and Why Scams Exist
Despite the Singapore Arrival Card costing £0, impostor sites charge UK travellers £30 to £80 for a non-existent service. ICA, the sole issuing authority, charges £0 for all submissions, including UK travellers. The Singapore Arrival Card replaced the paper Disembarkation/Embarkation card with an electronic format, but many travellers remain unfamiliar with the process.
A March 2026 Bangkok Post report says 10% of arrivals mistakenly used scam sites (US$20 to US$90). ICA’s first public advisory on fraudulent Singapore Arrival Card sites was issued on 17 December 2020, and the MFA updated its alert as recently as 14 September 2026.
How Fake Singapore Arrival Card Websites Charge You
Singapore Arrival Card fee scams operate through fake sites charging £30 to £80 and stealing data via non-.gov.sg domains. In March 2026, Bangkok Post found 10% of foreign arrivals paid US$20 to US$90 on such sites. A Cofense report from February 2025 documented an immigration-themed phishing campaign impersonating ICA, exfiltrating credit card details to attacker-controlled servers in real time. The phishing sites used prepopulated PII and social engineering tactics threatening denied entry.
Red Flags of Fake Singapore Arrival Card Websites
- Domain does not end in .gov.sg
- Payment prompt appears before or after the form
- Urgency countdowns or “denied entry” threats
- Form pre-filled with personal details you did not enter
- Requests for credit card number, CVV, or bank login credentials
Known Fake Websites and URL Patterns
ICA’s December 2020 advisory named as a fraudulent site charging US$30 and phishing for personal particulars. ICA filed a police report. New domains emerge constantly, but all fake sites share one trait: they avoid the .gov.sg extension.
Sponsored Google Ads as Scam Entry Points
ICA does not purchase Google Ads. Sponsored results for “Singapore Arrival Card” in UK Google are placed by third-party agents running fee scam websites. Always scroll past ads to find the organic gov.sg result.
The 3-Day Submission Window Litmus Test
ICA accepts Singapore Arrival Card submissions only within 3 days before arrival. Any website that lets you fill the form months ahead and then charges a fee is operating a scam. If you are filling this out more than 3 days before your flight and being asked to pay, it is a scam.
Real Victims of Singapore Arrival Card Fee Scams
Deborah Tsai paid S$93 (US$70) in April 2023 on a site that did not disclose the fee before collecting card details. She froze her bank card immediately. A British tourist, “Powder1000”, paid £80 for a 2-day Singapore trip in June 2025, as reported on TripAdvisor UK.
How to Submit Your Singapore Arrival Card for Free
The only legitimate channel for the Singapore Arrival Card is the eservices.ica.gov.sg/sgarrivalcard portal or the MyICA mobile app, both costing £0. The domain must end in .gov.sg with an HTTPS lock icon.
Editorial note: We tested the Singapore Arrival Card portal on 12 September 2026 from the UK. The form took 6 minutes, asked only for the fields listed below, required no payment, and the confirmation email arrived from @ica.gov.sg with a unique reference number.
Step-by-Step Free Submission Process
Open the portal
Open eservices.ica.gov.sg/sgarrivalcard in any modern browser.
Enter your details
Enter your personal details, flight information, and health declaration answers. The process takes approximately 5 to 10 minutes.
Submit and confirm
Submit and receive a confirmation email from an @ica.gov.sg address containing a unique reference number.
What the Real ICA Form Asks You
| Legitimate ICA Form Fields | Fields Scam Sites Add (Never on the Real Form) |
|---|---|
| Full name | Credit card number |
| Passport number | CVV / security code |
| Nationality | Bank login credentials |
| Date of birth | PIN codes |
| Flight number and airline | “Service fee” payment |
| Departure city | Hidden terms and conditions |
| Arrival date | |
| Singapore address (hotel) | |
| Health declaration (yes/no) |
Use the MyICA Mobile App
The free MyICA mobile app (iOS and Android) lets UK travellers submit the Singapore Arrival Card securely without visiting any website. It stores returning-traveller data for faster processing and supports offline drafts. The web portal requires no installation and suits one-off trips. Both are free.
Confirming Your Submission is Real
Real confirmations come from @ica.gov.sg with a reference number. Fake sites show only generic pages with no verifiable reference.
No Data Roaming? Submit at Changi Airport
Changi Airport offers free Wi-Fi (#ChangiWiFi) for submitting on your own device. Alternatively, ICA tablet kiosks are available in the Immigration Hall for on-arrival electronic submission. Both options are free.
Scammed by a Singapore Arrival Card Fee? UK Recovery Guide
UK victims can recover unauthorised Singapore Arrival Card fees using Section 75, bank chargeback, and Action Fraud reporting.
Section 75 vs. Bank Chargeback
| Protection | Eligibility | Type | Timeline |
|---|---|---|---|
| Section 75 | Credit card £100 or more | Statutory (legal right) | 5 to 15 business days |
| Bank Chargeback | Debit card, any amount | Voluntary (scheme rules) | Up to 8 weeks |
| Bank Chargeback | Credit card under £100 | Voluntary (scheme rules) | Up to 8 weeks |
Paid by credit card £100 or more? File a Section 75 claim with your credit card provider. Paid by debit card? Request a bank chargeback. The typical £80 Singapore Arrival Card scam fee falls below the Section 75 threshold, so bank chargeback is the standard route.
How to Report to Action Fraud and Singapore Police
Report to UK Action Fraud
Report to UK Action Fraud at 0300 123 2040 or via the online reporting form, regardless of payment method.
File a report with Singapore Police
File a report with Singapore Police via the I-Witness portal or hotline 1800-255-0000.
Contact ScamShield
Contact the ScamShield helpline on 1799 (available 24/7), the Anti-Scam Hotline at 1800-722-6688, or visit.
FAQ: Singapore Arrival Card Fee Scams
What is the correct Singapore Arrival Card URL?
The only legitimate portal is https://eservices.ica.gov.sg/sgarrivalcard. Verify the domain ends in .gov.sg and check for the HTTPS lock icon. Any other URL claiming to be the portal is a scam website.
Do I need to pay a processing fee for the Singapore Arrival Card?
No. The Singapore Arrival Card is completely free. Fake sites charge £30 to £80 (US$20 to US$90) for a non-existent service, as confirmed by ICA advisories and March 2026 reports.
How do I know if a Singapore Arrival Card website is a scam?
Scam websites use non-.gov.sg domains, display urgency countdowns, threaten denied entry, and request payment. ICA only accepts submissions within 3 days before arrival. If a site asks for payment or lets you submit months in advance, it is a scam.
What should I do if I paid a fee to a fake Singapore Arrival Card site?
Contact your bank immediately. If you paid by credit card over £100, use Section 75. For debit card payments of any amount, request a bank chargeback. Report to UK Action Fraud at 0300 123 2040 and the Singapore ScamShield helpline on 1799.
Is the MyICA mobile app free to use for the Singapore Arrival Card?
Yes. The MyICA mobile app, available on iOS and Android, is free to download and use. It allows UK travellers to submit the Singapore Arrival Card securely, stores returning-traveller data for faster processing, and supports offline drafts.
Do I need a Singapore Arrival Card if I am transiting through Changi Airport?
If you are transiting through Changi Airport without clearing immigration, you do not need to submit a Singapore Arrival Card. Scam sites may tell you otherwise to charge a fee.
Can I complete the Singapore Arrival Card in my own language?
The ICA portal supports a limited number of languages. If a website offers more language options than the legitimate portal, treat it as a red flag. It may be a clone site designed to lure non-English speakers.
Is there a ScamShield app for ongoing protection against Singapore Arrival Card fee scams?
Yes. The ScamShield app, available on iOS and Android, complements the 24/7 helpline on 1799. It helps identify and block scam messages and calls targeting travellers to Singapore.
How long does it take to submit the Singapore Arrival Card online?
The ICA process takes approximately 5 to 10 minutes. No fees, no waiting for third-party processing.
What if my passport details were stolen by a scam website?
Contact HM Passport Office if concerned about UK passport misuse. Monitor your credit reports via Experian, Equifax, or TransUnion. Report to Action Fraud (0300 123 2040) and the ScamShield helpline on 1799 for Singapore-specific guidance.
